Warranty & returns
Warranty on Hebemann machines
You are, of course, entitled to warranty coverage if a defect develops despite correct operation and completion of the prescribed maintenance. The warranty period for our machines is one year.
The warranty does not cover failures resulting from:
- Normal wear
- Ignoring instructions on the machine
- Ignoring the instructions in the manual
- Inadequate maintenance
- The use of non-OEM parts
- Abnormal external influences
- By modification not authorized by Hebemann
- Hebemann follows the guarantee conditions in accordance with the Metaalunie conditions.
If a problem should occur, you can always contact us. The easiest way to do so is through use of the contact form. We always do our very best to resolve any problem as quickly as possible.
You can notify Hebemann of a return using the form in the private area of the website that is accessible through your own account.